After receiving the following message and not backup some configuration data we are back online again!
We regret to inform you of some significant developments that directly impact our services to you. Our upstream provider, Dedipath, has made the unfortunate decision to shut down their operations effective August 31, 2023. This unexpected announcement has given us very little time to adapt and ensure the continuity of our services to you.
You can find a detailed discussion on this matter in the following thread: https://lowendtalk.com/discussion/188358/dedipath-closure-of-business. We share your disappointment and frustration regarding this situation, but we want to assure you that we are committed to minimizing any disruption to your services.
Taking immediate action, we have reached out to Opencolo Santa Clara Data Center and successfully arranged for the colocation of our services with them. However, due to logistical constraints, there might be a slight delay in migrating our hardware to the new data center. Our estimated timeline suggests that our hardware will be up and running at the new location by Monday/Tuesday.
To ensure the stability of your services during this transitional period, we have also engaged with upstream provider, INAP. They will be temporarily supporting our hardware, keeping it online for at least one week while we finalize the data migration process. Rest assured, we are taking all necessary precautions to safeguard your data and maintain the integrity of your services.
As an additional safety measure, we strongly recommend that you initiate a backup of your critical data. While we are doing everything in our power to ensure a seamless transition, having your own backup will provide an extra layer of security for your valuable information.
We understand the importance of this situation and are fully committed to providing you with continuous service and support. We greatly appreciate your patience and understanding during this challenging time. If you have any questions or concerns, please do not hesitate to contact our support team.
Thank you for your trust in us, and we look forward to delivering a smoother experience once our services are fully migrated to the new data center.
No real data is loss, but we was surprised about the fast shutdown.